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2023 ICE! Package

What To Expect - FAQs

How do I find my way around the resort?
Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and
other hotel amenities and to access everything you need for your stay, including dining reservations,
activity and event tickets, and reservation info. Available for download on the Apple App Store or
Google Play Store today.
What is Extra Cool Hour, and can I purchase it?
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord National Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Christmas Village, which include ICE!, Snow Flow Mountain, Gingerbread Decorating Corner, Snowball Build & Blast, and more one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
What other Holiday attractions are available at the resort?
There are over a dozen different activities and events available for guests to enjoy at the Resort. Click here for a full list of available options.
Are there any outdoor attractions?

Yes! Winter Square is located outdoors and features Ice Skating and Ice Bumper Cars! The grounds outside will also be beautifully lit up with thousands of twinkling Christmas lights. We recommend dressing for the weather according to the local weather forecast. 

Where can I buy my tickets?

To purchase tickets, please refer to our online box office by clicking the "Buy Tickets" button in the top right corner of your screen. Guests must purchase their tickets online, there is no box office at the resort. 

Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone or printed out to the attendant to be scanned prior to entering the attraction. 

Do I have to purchase a ticket for each attraction?

We have both ticketed and complimentary attractions at the resort. For a full list of the attractions and pricing, click the "Buy Tickets" button in the top right corner of your screen. 

Where do I park when coming to see ICE!? Is there a parking fee at the resort?

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our parking garage or lot. 

Self-parking costs $34.00 plus tax and valet parking costs $54.00 plus tax.

Am I allowed to take pictures?

Guests are allowed take photos with phones or personal cameras. Visitors also have the option of putting their phones away and enjoying professional onsite photo services for an additional fee.   

Please note, that you may experience a "fogging" of the lens when exiting from ICE! into warmer temperatures. This, however, usually goes away once the camera warms up. Please check the manufacturer information regarding the cold tolerance of your camera equipment. Gaylord National Resort is not responsible for damage to any camera equipment caused by the extreme cold temperature

Are the Christmas experiences ADA Compliant and stroller accessible?
The ICE! cold tent and other holiday attractions are accessible and ADA compliant.  
Do I need be a hotel guest to book restaurant dining reservations?
During select peak dates this holiday season, dining reservations to all table-service restaurants will be exclusive to overnight resort guests. Dining reservations for overnight guests can be booked through a special link in pre-arrival communications. Advance reservations are highly recommended and available on a first-come, first-served basis. 

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