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2023 ICE! Package

What To Expect - FAQs

Where can I buy my tickets?

To purchase tickets, please refer to our online box office by clicking the "Buy Tickets" button in the top right corner of your screen. Guests must purchase their tickets online, there is no box office at the resort. 

Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone or printed out to the attendant to be scanned prior to entering the attraction. 

Do I have to purchase a ticket for each attraction?

We have both ticketed and complimentary attractions at the resort. For a full list of the attractions and pricing, click the "Buy Tickets" button in the top right corner of your screen. 

Are the tickets for timed entry slots?
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. Please check your ticket for additional details. 
Are tickets refundable?

Tickets for day resort guests are non-refundable. 

Overnight guests who provide their room reservation number during the ticket booking process are subject to a 72-hour cancellation policy for a full ticket refund; ticket reservations canceled within 72-hours are non-refundable. 

Do you need to be a hotel guest to buy tickets?
No. Our holiday attractions are open for visitors as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts.
How do I get my tickets if they are part of a package?
All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
What time do I need to arrive for my timed ticket?
Please plan to arrive ten minutes before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.
What do I do if I miss my timeslot?

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered to ensure social distancing. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please visit Guest Services at the hotel to exchange your ticket for the next available timeslot, subject to availability.

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