Skip to main content
Book your Stay
More Overnight Stay Options
2023 ICE! Package

What To Expect - FAQs

What should I wear to visit ICE!?
All guests are provided a blue parka to keep them warm in our nine-degree ICE! tent. Coats are available in all sizes, including children and infants.  Hats and gloves are recommended. Guests may also choose to wear their own coats, but a Blue Parka is required in order to go down the slides in ICE! 
Do I need to wear boots in the ICE! tent?
All pathways throughout the ICE! attraction are carpeted, and boots are not required. We do recommend wearing comfortable, walking shoes. Open-toed and high-heeled shoes are not permitted.
Do overnight guests have unlimited access to ICE!
All tickets to ICE! Are timed one-timed entry only.  Overnight guests of the resort, have access to other guest only experiences including the Chill Pass and Extra Cool Hour.
What is the Chill Pass, and can I purchase one? 
The Chill Pass is an exclusive benefit for overnight guests of Gaylord National Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.  
Where do I park when coming to see ICE!? Is there a parking fee at the resort?

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our parking garage or lot. 

Self-parking costs $34.00 plus tax and valet parking costs $54.00 plus tax.

Are the tickets for timed entry slots?
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. Please check your ticket for additional details. 
Are strollers allowed?
Yes, strollers are allowed if they do not impede traffic flow at the resort.  Wagons and strollers (whether pushed or pulled) are not permitted in the ICE! tent. 
What should I bring?
Other than your holiday cheer, you don't need anything to enjoy our attractions other than your e-ticket. All our indoor holiday attractions are kept at normal room temperature. For outdoor attractions and the ICE! tent, we recommend you dress warmly. 
Can I re-enter the ICE! attraction multiple times?

ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter. 

Is ICE! appropriate for all ages?

Yes! The attraction was designed kids ages 1-100. It is something the whole family can experience together. 

Additionally, our Winter Square, garden Atrium and Christmas Village offer a variety of different attractions that guests of different ages may like. There is truly something for everyone at Christmas at Gaylord National.

Are the ice slides inside the ICE! attraction for adults too?
Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides. 
How should I plan to spend time in the ICE! tent?
Time in the ICE! tent can vary for each group but visits inside the experience usually take about 30 minutes. Once you leave the attraction, be sure to continue your holiday experience through the extensive program of holiday activities available at the resort including the Christmas Village and Winter Square. 
What time do I need to arrive for my timed ticket?
Please plan to arrive ten minutes before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.
What do I do if I miss my timeslot?

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered to ensure social distancing. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please visit Guest Services at the hotel to exchange your ticket for the next available timeslot, subject to availability.

Get your tickets today

See All Events