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2023 ICE! Package

What To Expect - FAQs

What is Extra Cool Hour, and can I purchase it?
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord National Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Christmas Village, which include ICE!, Snow Flow Mountain, Gingerbread Decorating Corner, Snowball Build & Blast, and more one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
 
Do overnight guests have unlimited access to ICE!
All tickets to ICE! Are timed one-timed entry only.  Overnight guests of the resort, have access to other guest only experiences including the Chill Pass and Extra Cool Hour.
What is the Chill Pass, and can I purchase one? 
The Chill Pass is an exclusive benefit for overnight guests of Gaylord National Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.  
Are tickets refundable?

Tickets for day resort guests are non-refundable. 

Overnight guests who provide their room reservation number during the ticket booking process are subject to a 72-hour cancellation policy for a full ticket refund; ticket reservations canceled within 72-hours are non-refundable. 

Do you need to be a hotel guest to buy tickets?
No. Our holiday attractions are open for visitors as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts.
Do I need be a hotel guest to book restaurant dining reservations?
During select peak dates this holiday season, dining reservations to all table-service restaurants will be exclusive to overnight resort guests. Dining reservations for overnight guests can be booked through a special link in pre-arrival communications. Advance reservations are highly recommended and available on a first-come, first-served basis. 

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