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Important Information

Visit our FAQ page to find out what to expect during your experience and for answers to frequently asked questions.

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Family in masks in front of I love Christmas Movies exhibit

What To Expect - FAQs

When will ICE! return?
Due to current restrictions on international travel which impacts our artisans, ICE! will not be offered this 2021 holiday season at any Gaylord Hotel. Our Christmas programming for 2022 will be determined in the latter half of next year. Please keep an eye on our website next year for more information.
What are you doing differently now because of COVID-19?
The health and safety of our guests and community remain of paramount importance to us. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean. These protocols continue to adapt based on current needs, in consultation with federal, state and local authorities and health experts. Please visit for more information on our safety protocols. In accordance with local mandate, guests ages 2 and older are required to wear masks indoors at all time when not eating or drinking.  Please refer to county guidelines for additional information.
Are Masks Required?

In accordance with local mandate, guests ages 2 and older are required to wear masks indoors at all time when not eating or drinking. Please refer to Prince George’s County guidelines for additional information.

Is your staff screened/tested for COVID-19?
Yes, as part of our multi-level program, our STARS (employees) have daily temperature checks prior to starting their shifts. Furthermore, all STARS have completed enhanced training on our COVID-19 safety and sanitation protocols.
How are you ensuring social distancing?
We have reduced the number of tickets sold per timeslot in order to ensure crowd management in accordance with local and regional guidance. In addition, the resort and all attractions have signage, markers and trained staff to promote physical distancing throughout the experience. For the I Love Christmas Movies experience, there is a production assistant assigned to your group (maximum 2 groups per assistant) to guide you through the attraction and ensure social distancing and flow. Please note that it is very important that ticketholders for I Love Christmas Movies are not late for their selected time slot. Capacity limits for each timeslot are strictly enforced to ensure social distancing
What is a “Production Assistant?”
Production Assistants are trained STARS (employees) who guide groups through the I Love Christmas Movies experience. They have completed enhanced training on the attraction and our COVID-19 safety and sanitation protocols. Their job is to ensure an organized flow of the experience.
Are there hand sanitizers?
Yes, there are hand sanitizing stations located throughout the resort. Furthermore, there is high frequency cleaning rotation for surfaces, rope and stanchion poles, door handles and other areas following the hotel cleaning standards of high-touch areas. Please visit for more information on our COVID-19 safety protocols.
Are there any outdoor attractions?

Yes! Winter Square is located outdoors and features ice skating and ice bumper cars! The grounds outside will also be beautifully lit up with thousands of twinkling Christmas lights. We recommend dressing for the weather according to the local weather forecast.

Where can I buy my tickets?
To purchase tickets, please refer to the website, Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
Do I have to purchase a ticket for each attraction?

We have both ticketed and complimentary attractions at the event. For a full list of the attractions and pricing, please refer to the website

Can I buy my tickets at the resort?
There is no box office onsite. We recommend that you purchase tickets ahead of your visit via our website at or by calling the hotel at (301) 965-4000 to guarantee your spot at the attraction.
Are the tickets anytime tickets?
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. I Love Christmas Movies is not an “anytime” ticket.
Are tickets refundable?
In order to maintain crowd control, tickets to our attractions are sold in timed slots only. Tickets dates and times cannot be changed and are not refundable to ensure that we maintain capacity in line with local and regional guidelines. If you would like to protect your purchase from unforeseen circumstances that prevent you from attending, you will be provided the option to purchase Ticket Insurance at checkout from FanShield, LLC.
Do you need to be a hotel guest to buy tickets?
No. Our holiday attractions are open for visitors as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts.
How do I get my tickets if they are part of a package?
All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
Am I allowed to take photos?
Guests are allowed take photos with phones or personal cameras. In order to ensure event flow, please follow the instructions from your group’s Production Assistant. Visitors also have the option of putting their phones away and enjoying professional onsite photo services for an additional fee.
Is the I Love Christmas Movies Experience ADA compliant?
Yes, this attraction is accessible and ADA compliant
Are strollers allowed?
Yes, strollers are allowed if they do not impede traffic flow. Wagons (including stroller wagons), whether pushed or pulled, are not permitted in the I Love Christmas Movies experience.
What should I bring?
Other than your holiday cheer, no other specific material is needed to enjoy our attractions other than your e-ticket. All our indoor holiday attractions are kept at normal room temperature. Several of our hotels also offer outdoor attractions, and we recommend that you dress according to the local weather report.
Is the temperature cold inside the attraction?

No, all of our indoor holiday attractions are kept at normal room temperature. We also will be offering ice skating and bumper cars outside. We recommend dressing for the weather according to the local weather forecast.

Is the 'I Love Christmas Movies’ experience appropriate for all ages?
Yes! The attraction was designed for all ages in mind.
Can I take my mask off to take photos?
Masks are required for employees and guests in all areas of the resort and Christmas attractions. This includes the I Love Christmas Movie Experience and Photos with Santa Claus.
How long does it usually take to go through the I Love Christmas Movies experience?
It can vary for each group, but visits inside the experience usually take 20-25 minutes. Once you leave the attraction, be sure to continue your holiday experience through the extensive program of holiday activities available at the resort (both complimentary and paid options).
What time do I need to arrive for my timed ticket?
Please plan to arrive ten minutes before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.
What do I do if I miss my timeslot?

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered to ensure social distancing. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please visit Guest Services at the hotel to exchange your ticket for the next available timeslot, subject to availability.