What To Expect - FAQs

There is a discounted parking rate of $26 for ticket holders of ICE! This special rate can be purchased at the property near the Christmas Village.   

All pathways throughout the ICE! attraction are carpeted, and boots are not required. We do recommend wearing comfortable, walking shoes. Open-toed and high-heeled shoes are not permitted.

Yes! Winter Square is located outdoors and features Ice Skating and Ice Bumper Cars! The grounds outside will also be beautifully lit up with thousands of twinkling Christmas lights. We recommend dressing for the weather according to the local weather forecast. 

To purchase tickets, please refer to our online box office by clicking the “Buy Tickets” button in the top right corner of your screen. Guests must purchase their tickets online, there is no box office at the resort. 

Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone or printed out to the attendant to be scanned prior to entering the attraction. 

We have both ticketed and complimentary attractions at the resort. For a full list of the attractions and pricing, click the “Buy Tickets” button in the top right corner of your screen. 

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our parking garage or lot. 

Self-parking costs $34.00 plus tax and valet parking costs $54.00 plus tax.

Tickets for day resort guests are non-refundable. 

Overnight guests who provide their room reservation number during the ticket booking process are subject to a 72-hour cancellation policy for a full ticket refund; ticket reservations canceled within 72-hours are non-refundable. 

Guests are allowed take photos with phones or personal cameras. Visitors also have the option of putting their phones away and enjoying professional onsite photo services for an additional fee.   

Please note, that you may experience a "fogging" of the lens when exiting from ICE! into warmer temperatures. This, however, usually goes away once the camera warms up. Please check the manufacturer information regarding the cold tolerance of your camera equipment. Gaylord National Resort is not responsible for damage to any camera equipment caused by the extreme cold temperature

ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time – such as to get something to eat or enjoy another activity – and then re-enter. 

Yes! The attraction was designed kids ages 1-100. It is something the whole family can experience together. 

Additionally, our Winter Square, garden Atrium and Christmas Village offer a variety of different attractions that guests of different ages may like. There is truly something for everyone at Christmas at Gaylord National.

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered to ensure social distancing. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please visit Guest Services at the hotel to exchange your ticket for the next available timeslot, subject to availability.